Privacy Policy

1. Introduction

Welcome to JamesAI ("we," "our," or "us"). We are operated by Pyango GmbH, a company registered in Switzerland (CHE-155.964.988). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bot service and website at jamesai.ch.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Discord Information

When you use our Discord bot, we collect:

• Discord User ID and username
• Discord Server (Guild) ID and name
• Channel IDs where the bot is used
• Message content sent to the bot
• Message attachments (images, files) sent to the bot
• Timestamps of interactions

2.2 Usage Data

We automatically collect:

• API usage statistics and token consumption
• Conversation history for context and improvement
• Error logs and debugging information
• Feature usage patterns

2.3 Payment Information

When you subscribe to our paid services, we collect payment information through Stripe. We do not store your credit card details directly. Stripe processes and stores this information securely according to their privacy policy.

2.4 Website Data

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the collected information for:

• Service Delivery: To provide and maintain our Discord bot functionality
• Conversation Context: To maintain conversation history and provide contextual responses
• Personalization: To remember your preferences and improve user experience
• Billing: To process payments and manage subscriptions
• Analytics: To understand usage patterns and improve our services
• Support: To respond to your inquiries and provide customer support
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our terms
• AI Training: To improve our AI models and service quality (anonymized data only)

4. Data Storage and Retention

Your data is stored securely on servers located in the European Union. We implement appropriate technical and organizational measures to protect your information.

We retain your data for:

• Message History: Up to 90 days for active conversations
• Account Data: As long as your account is active
• Payment Records: As required by law (typically 10 years in Switzerland)
• Analytics Data: Aggregated and anonymized indefinitely

You may request deletion of your data at any time by contacting us.

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Anthropic (Claude AI): For AI processing of your messages
• Stripe: For payment processing
• Cloud Hosting Providers: For infrastructure and data storage
• Analytics Services: For usage analysis and improvement

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

6. Your Rights

Under applicable data protection laws (including GDPR and Swiss DPA), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at the details provided below.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Children's Privacy

Our services are not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

10. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

14. Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority.